By registering with us, you confirm that:
You agree to all the terms and conditions of this website.A registered account with us can only be in the name of one person at a time. You are required to keep your personal details accurate and updated. You are responsible for all activities and orders placed under your registered account. You may deregister with us at any time by contacting our Customer Service. If you believe that a third party has hacked into or otherwise tampered with your registered account, please contact our Customer Service immediately, failing which we will not be liable for any loss, damage and/or prejudice suffered as a result of such hacking, tampering or otherwise. We reserve the right to suspend or cancel your account with us at any time if you are suspected of having misused or breached the security and/or the terms and conditions of this website. To place an order with us, you need to register on this website first. By registering with us, you confirm that: You agree to all the terms and conditions of this website. A registered account with us can only be in the name of one person at a time. You are required to keep your personal details accurate and updated. You are responsible for all activities and orders placed under your registered account. You may deregister with us at any time by contacting our Customer Service. If you believe that a third party has hacked into or otherwise tampered with your registered account, please contact our Customer Service immediately, failing which we will not be liable for any loss, damage and/or prejudice suffered as a result of such hacking, tampering or otherwise. We reserve the right to suspend or cancel your account with us at any time if you are suspected of having misused or breached the security and/or the terms and conditions of this website.
PRICESOur products are sold at the price advertised on the website at the time of your order. We reserve the right to change the prices at any time, prior to the confirmation of your order, without notice. All prices are inclusive of VAT applicable at the time of your order. Hire Purchase Hire purchase is applicable only in shops Hire purchase prices may vary according to number of installment, 10% deposit may apply to some products and is subject to approval by Rogers Capital. 12% APR is applicable.
You should rely on the product text description when you place your order. Photographs do not form part of the contract of sale and are for guidance only.We reserve the right to withdraw or vary our offers and promotions at any time, prior to the confirmation of your order, without notice.PAYMENT
We only accept payment by Visa or MasterCard, by Bank Transfer and by MCB Juice. All payments are made using the secure online banking of MCB MasterCard Internet Gateway Service. Your bank details are not recorded on our database and are managed solely by the secured MasterCard Internet Gateway Service. At check-out, your credit card is automatically debited with the full amount due. Once payment is cleared, you will receive an automated confirmation email of your order. At that stage, you will not be able to add extra products to that particular order.DOOR TO DOOR DELIVERY
Only one delivery address is allowed per order placed Door-to-door delivery is free for orders greater or equal to Rs 2,500 and is Rs 500 for orders of less than Rs 2,000 We endeavour to deliver within 2 clear working days (Monday to Friday) upon reception of payment for bank transfers and credit card payments Delivery is made on working days only, between 09h00 and 17h00, without prior notification. The products will be delivered by Copscor delivery team, at the address given upon placing the order.GENERAL TERMS
You have to show your National Identity Card (NIC) as proof of identity as well as quote your Order Number before delivery or collection can be made. Your NIC number will be noted down by the carrier or by our agent at the chosen pick-up point. If a third party takes delivery of your order, he/she will also have to show his/her own NIC before delivery can be made. The carrier or agent at the pick-up point will note down his/her NIC number. We will not be liable for the late or non-delivery of the products or for any loss, damage and/or prejudice suffered as a result of any incorrect delivery or other information you have provided us or occasioned by events beyond our reasonable control.RETURNS
Goods once sold are not exchangeable and non-refundable. You are required to check the condition and conformity of the products delivered at the time of delivery/collection. If the customer notes that the delivery box is not sealed or is damage or the products are not as ordered upon delivery or collection, the customer should not take delivery and informed the carrier or agent at collection point for replacement. Once delivery has been made, we will not be liable for any breakages, nonconformity or shortages of the products ordered.WARRANTY
Unless otherwise expressly stated, the warranty period to the product shall be one (1) year from date of purchase The terms of warranty shall be subject to the conditions stated on the warranty certificate of each specific product purchased Customer should ensure that he receives a warranty certificate upon delivery / collection of each specific productINTELLECTUAL PROPERTY
The content of this website is protected by copyrights, trademarks, database and other intellectual property rights. You may copy or store the content of this website only for your own personal, noncommercial use, provided you keep intact all copyright and proprietary notices. It is strictly prohibited to make use of this website other than for the viewing of information displayed on this website and for ordering purposesCONTACTLESS DELIVERY
All products purchased on www. copscor.com will be delivered safely. Our drivers will ensure contactless delivery. You will be requested to sign the delivery note with your own pen. Thanks to ensure to have your own pen at hand Our driver will verify and take a picture of your NIC Delivery will be done within 2 clear working days (Monday to Friday) upon payment reception for bank transfers and credit card payment.
PRIVACY POLICY & OTHER GENERAL TERMS AND CONFITION
Sergeant Security Guard Ltd (Trading Name: COPSCOR SECURITY)INTRODUCTION
At Sergeant Security Guard Ltd, (hereinafter “the Company/we/us’’), we care about your personal data and the way in which, it is used. With this objective, we have devised the present Privacy Policy so that you can confidently enjoy browsing and/or using http://www.copscor.com (the “Website”). By visiting this Website, you agree and accept the terms of this Privacy Policy.
A. GETTING TO KNOW US AND WHAT WE DO1. The Company respects your right to privacy and is thus committed to fostering a trust-worthy environment when processing your personal data, in line with applicable statutory requirements and this Policy. 2. This Privacy Policy explains to you how we handle and process your personal data that you entrust to us when using this Website. 3. This Policy allows you to take an informed decision before communicating your personal data to us. 4. For the purpose of the Data Protection Act 2017, the Company is considered to be a Data Controller that will ensure the degree of care adopted when treating your personal data. 5. If we are processing (in our capacity as Data Processor) personal data by and on behalf of any other entity/ies (Data Controller) within the Sergeant Security Guard Ltd Group, this Policy shall be adhered to by that entity/those entities as well.
B. GETTING TO KNOW YOU:1. So, how do we collect from you your personal data? When browsing our Website, we will invite you to take a moment to consult this Policy and provide to us your name and contact details and other relevant information about yourself and/or your firm. 2. We collect personal data from you when, you register on our Website, subscribe to our newsletter, respond to a survey, undertake a transaction, apply for a job vacancy within the Sergeant security guards Ltd Group and/or fill out any form on the Website. However, you also have the choice to simply browse this Website without providing any of your personal data to us.
C. HOW WE CARE: 1. You can transmit your personal data through this website securely. 2. We have devised and implemented certain security policies, rules and technical measures in order to protect the personal data that you have entrusted to us, namely by the following: • Unauthorised access • Improper use or disclosure • Unauthorised modification • Unlawful destruction or accidental loss • Confidentiality obligations of our data processors. 3. We equally care about the personal data of children i.e. those below the age of 16. Young ones may be interested in participating in one of our competitions for example. Parents or legal guardians of a child will be called upon to provide their consent to the processing of any personal data of the child. 4. We only keep your personal data for as long as needed, that is, for as long as required under law, or for the purposes of any lawful processing, whichever is the longer.D. LET’S CHECK:
Your access: You are free to ask us what personal data we hold on you and why. Just send us an email at admin@copscor.com and our Data Protection Officer will check and let you know. We may need to ask you a few questions in order to ensure that the request is actually coming from you!E. KEEP US UP TO DATE:
Please do keep us up to date on any changes to your personal dataF. YOUR RIGHT TO SAY ‘NO’
1. You have the opportunity to withdraw your consent and/or rectify and/or erase any personal data or put a stop to the way that your personal data is being used, provided that there is no other lawful purpose (not requiring consent) for which such data is required to be processed. 2. Complaints regarding any breaches of this Policy and/or contraventions of the applicable data protection laws and regulations in force may be reported to our Group Data Protection Officer or the divisional Data Protection Officer (contact details mentioned below) or to the Data Protection Commissioner in Mauritius (dpo@govmu.org).G. LINKING YOU TO OTHERS
1. Our website may contain links to the websites of third parties, so as to broaden your experience. 2. These third party websites have separate and independent privacy policies. We therefore have no control over these websites and/or liability for their content and/or products, goods, services and/or activities. 3. However, we care about the users of our website and welcome any feedback about any third party websites linked from our website.H. HOW THIS POLICY APPLIES TO YOU
1. This online Privacy Policy applies only to your personal data collected through our website and not to information collected offline, unless otherwise is specifically stipulated in this policy. 2. However, irrespective of the way in which, your personal data is collected, we are committed to caring for your personal data in accordance with all applicable laws and regulations in force.I. KEEPING YOU UP TO DATE
Changes to our Privacy Policy If we decide to change our privacy policy, we will post those changes on this page.PRIVACY NOTICE - e-commerce
We care about your personal data. Before we collect your personal data, please be informed of the following information regarding how your data will be used:1. The contact details of the controller Controller: sergeant security guard ltd( BRN.C11102612), (hereinafter the “Company”) 148 Pamplemousse ard Port Louis Tel 2423538
2. The purpose for which the data are being collected;2.1. If you are purchasing online through our e-shop, your personal data, such as name, address, contact details and bank details will be collected and used for pre-contractual and contractual purposes, namely for processing your purchase order and/or your transaction and any after sales and warranty.
2.2. Bank and payment details being submitted on the Bank’s online platform or through a hire purchase company, will not be collected by the Company. Such personal data will be collected directly by those financial institutions. The Company will simply be informed of whether payment has been successfully effected or not.2.3. Your personal data may also be processed for the following purposes:
i. For the purposes of complying with legal (statutory) obligations such as with respect to tax and/or for statutory record-keeping. ii. customer surveys. iii. Marketing.2.4. If you opt for payment by way of hire-purchase, you will be directed to the website of that hire-purchase company whereby you will enter into a contract with that third party for payment on credit terms. The hire-purchase company will in such event be required to effect full payment of the purchase price to the Company.
3. The intended recipients of the data;3.1. Your personal data will be used by the following recipients, on a strictly need to know basis for the above purposes:
- The Company and its respective employees, agents, consultants, contractors and advisors, namely for pre-contractual and contractual purposes. - Other entities in the Sergeant security guard ltd Group and their respective employees e.g. for direct marketing purposes where you have consented to same. - Any third-party transport delivery service provider contracted by the Company. - The Mauritius Commercial Bank for payment purposes. - Hire-purchase companies listed on our website. - - The Company’s banks, auditors, lawyers. - Relevant authorities where there is a legal (statutory) obligation e.g. for tax purposes.4. Whether or not the supply of the data by that data subject is voluntary or mandatory;
The supply of such data is mandatory for the purposes of your order/purchase, where contractual obligation, legal obligation or legitimate interest are normally the lawful grounds on which your personal data is processed for the above purposes as per law. If consent is the lawful ground for processing your personal data e.g. for direct marketing, you will be requested to provide your explicit consent. The supply of data for direct marketing is voluntary and such consent may be withdrawn.5. the existence of the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal; If the processing is done on a lawful ground that is not consent, such as contractual obligation, legal obligation or legitimate interest, your consent is not required for such processing and thus there is no consent to be withdrawn.
If consent is the lawful ground for processing your personal data, you will be requested to provide your explicit consent. Consent if applicable may be withdrawn in accordance with the standard request form of the data controller and its Rights Management Policy found.6. The existence of the right to request from the controller access to and rectification, restriction or erasure of personal data concerning the data subject or to object to the processing;
A request for rectification or erasure of data must be in accordance with the standard request form of the data controller and its Rights Management Policy found on www.copscor.com7. The existence of automated decision making, including profiling, and information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject;
Your data may be subject to profiling for marketing, customer care and/or future sales purposes of the Company.
8. The period for which the personal data shall be stored; Such data shall be kept and used for the duration of the lawful processing applicable. This will probably be for the performance of a contract/transaction. After the performance of the contract/transaction, the Company shall keep the personal data for a period of ten (10) years (this period includes the statutory period for record-keeping under the Income Tax Act and Companies Act and the limitation period under law for the establishment, exercise or defence of a legal claim). Data is to be disposed of after the end of the period of record-keeping unless required for the establishment, exercise or defence of a legal claim or there is another lawful ground for processing such data (e.g. direct marketing) or there is an exception under the Data Protection Act which applies. Such data shall be kept and used for direct marketing purposes, on the lawful basis of consent, where you consent to same and provided that consent has not been withdrawn. 9. The right to lodge a complaint with the Commissioner;Yes. Please refer to the Company’s Data Protection Policy and Rights Management Policy found on www.copscor.com
COOKIES Are you happy for us to use Cookies?Our Website uses cookies. We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our Website. Such information will not identify you personally - it is statistical data about our visitors and their use of our Website. This statistical data does not identify any personal details whatsoever. We may also gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer's hard drive. They help us to improve our Website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies; you may be unable to access particular parts of our Website.
By submitting your purchase order to us through our e-shop, you hereby confirm having read and understood this privacy notice and agree to adhere to Sergeant Security guard Ltd’s terms and conditions of sale and the terms and conditions of our website.